Haul Aboard Junk is operated by Haul Aboard LLC.
This Privacy Policy explains how Haul Aboard Junk ("Haul Aboard," "we," "us") collects, uses and shares information when you visit haulaboardjunk.com, call or text us, or ask us for an estimate or service. We are a junk removal and hauling business based in Jacksonville, Florida.
If you have a question about this policy, call us at (904) 404-6264 or email info@haulaboardjunk.com.
Information we collect
Information you give us. When you request an estimate, book a job, call, text or email us, you may give us:
- Your name, phone number and email address
- The address or zip code where the job is
- What you need hauled and any details about the job, such as access, stairs or timing
- Photos, videos or descriptions of the items or property
- Whether you agree to receive text messages from us about your request (see "Text messages" below)
- Billing and payment details when you pay for a job
Information collected automatically on our website. When you use our website, our hosting provider records basic technical information such as your IP address, browser type and the pages requested. When you submit our estimate form, we record the time of the submission and your IP address, which we use to deliver your request and to block spam and abuse.
We also use Google Analytics to understand how visitors find and use our website, for example which pages are viewed and which buttons are clicked. Google Analytics uses cookies and similar technology and collects information such as your device, browser, approximate location and the pages you visit. You can learn how Google uses this information at policies.google.com/technologies/partner-sites, and you can opt out with the Google Analytics opt-out browser add-on. You can also block or delete cookies in your browser settings.
How we use your information
We use your information to:
- Respond to your questions and estimate requests
- Prepare estimates, schedule and perform jobs, and follow up afterward
- Send invoices, take payments and keep business records
- Contact you by phone, email or, if you agree, text message about your request or job
- Run, protect and improve our website and our service
- Meet our legal obligations and resolve disputes
We do not sell your personal information.
Calls and text messages
Calls and texts to our business number, (904) 404-6264, are handled through our business phone service. Calls may be answered by an automated assistant provided by that service, and calls and messages may be recorded, transcribed or summarized so we can respond to your request and keep accurate notes about your job.
Text messages
If you agree to receive text messages from us, we use your mobile number to send non-marketing messages about your inquiry, estimates, scheduling, appointment reminders, service updates and customer support. Message frequency varies. Message and data rates may apply. You can reply STOP at any time to stop receiving texts, or reply HELP for help. Agreeing to texts is optional and is not a condition of any purchase. See our SMS Terms for details.
Mobile phone numbers and SMS opt-in or consent information are not sold or shared with third parties or affiliates for their own marketing or promotional purposes. We share this information only with the service providers described below that help us send and manage messages and provide the service you asked for.
How we share information
We share information only as needed to run our business and provide the service you request:
- Service providers. Companies that work on our behalf, such as our business phone and text messaging service, our field service software (used for customer records, estimates, scheduling, invoices and payments), our email services, our website host, and Google Analytics. They may use the information only to provide services to us.
- Payments. If you pay online, your payment is handled by a payment processor. We do not store full card numbers.
- Legal reasons. When required by law, or to protect the rights, property or safety of our customers, our crew, the public or our business.
- Business changes. If our business is sold or reorganized, customer information may be transferred as part of that transaction, subject to this policy.
We do not share your information with other companies for their own marketing.
How we protect information
We take reasonable steps to protect the information we hold, and we limit access to people and providers who need it to do their work. No website, phone system or storage method is completely secure, so we cannot guarantee absolute security.
How long we keep information
We keep information for as long as we need it to serve you, keep business, tax and accounting records, resolve disputes and meet legal obligations.
Your choices
- Text messages: reply STOP to any text from us, or tell us by phone or email.
- Email: ask us to stop emailing you and we will, except for messages about a job you have booked.
- Cookies and analytics: use your browser settings or the Google Analytics opt-out add-on described above.
- Access, correction and deletion: you can ask what information we have about you, ask us to correct it, or ask us to delete it. Contact us at (904) 404-6264 or info@haulaboardjunk.com. We may need to keep some records where the law requires it or for legitimate business reasons, such as invoices.
Children
Our website and services are meant for adults. We do not knowingly collect personal information from children under 13.
Links to other sites
Our website links to other sites, such as Google, Facebook and Instagram. Their privacy practices are governed by their own policies.
Changes to this policy
We may update this policy from time to time. When we do, we will change the "Last updated" date at the top of this page.
Contact us
Haul Aboard Junk
Jacksonville, Florida
Phone: (904) 404-6264
Email: info@haulaboardjunk.com